Diversity in the Workplace discusses with Teleperformance Greece
Diversity in the Workplace, an initiative of Generation 2.0 RED and activity of the “Equality Works” project implemented under the Active Citizens Fund program, brings together again employers and people of immigrant or refugee background, who are looking for work in various fields of employment in Greece, in an open dialogue about recruitment and job retention issues. Discussing with professionals from specific fields, interested parties had the opportunity to learn the specifics of each profession from the inside and thus can enrich their tools until they secure a future job position. Our guest at the second Discussion was the multicultural company Teleperformance Greece, which annually hires a large number of people of different national and ethnic backgrounds to man their world-class services.
Teleperformance Greece, a member of the multinational Teleperformance Group, has been the largest telephone & Internet support and customer service company in Greece for more than 30 years. It has a total of 8 different Multilingual hubs in Athens, Piraeus, Thessaloniki and Chania. It employs more than 9.350 people, serving customers in 39 different languages. The company is considered one of the most recognized employers in our country and worldwide, since it has managed to attract employees from 109 different nationalities to date. At the same time, Teleperformance Greece places special emphasis on providing equal opportunities and respect for diversity, while investing in the creation of an excellent working environment, which, among others, provides opportunities for employees to develop their talents and skills and not just in the professional arena. Thus, through their experience and know-how of the good practices that govern a customer-service work environment, they shared with the beneficiaries of the Career Counseling service the key points one should keep in mind when looking for a job in this direction.
Based on the above mentioned, we had the honor to welcome speaker Ms. Diana Fagoudi, the HR Communication & Engagement Executive at Teleperformance Greece. Ms. Fagoudi attended the first online speech of employers by Diversity in the Workplace and spoke about the Customer Service sector, through her extensive experience in hiring staff. Addressing participants who are interested in working in this field, she spoke about the profile of the ideal employee and about the different job positions one can have in the context of Customer Service. She referred extensively to the most vital parts of a job interview, as well as the personal skills that play a role in the final evaluation of a candidate. Finally, she answered participants’ questions, which revolved around the criteria for rejecting a job application and the adequacy of language skills for telephone support.
We would like to thank Teleperformance Greece and Ms. Diana Fagoudi for the fruitful discussion and the excellent guidance she offered to the participants interested in working in this field. Positive energy, immediacy and a professional approach were the key points presented in the Employers’ Speech, in the context of the Diversity in the Workplace activities.